Refund policy
When money comes back to you, and how quickly. No conditions hidden in a footnote.
We would rather refund a family than keep a fee that was not earned. This policy sets out exactly when money comes back to you, without conditions buried in a footnote.
1. Demo classes
Free. Up to two classes across any subjects. No card details are taken and there is nothing to refund.
2. First month
If you tell us within 7 days of your child's first paid class that the programme is not right for them, we refund the full month's fee. You do not need to justify the decision, and we do not run a retention call.
3. Cancelling later
Give us 14 days' written notice by email or WhatsApp. Billing stops at the end of your current paid month. Any month paid in advance beyond that is refunded in full.
4. Pausing
You may pause enrolment for up to two months in an academic year — for travel, illness or exams. Billing stops during the pause and we hold your child's batch seat where we can, telling you honestly if we cannot.
5. Classes cancelled by us
If we cancel a class, it is rescheduled at no charge. If it cannot be rescheduled, that class is credited to your next invoice automatically. You do not need to ask.
6. Classes missed by your child
Not refunded, as the seat was reserved and the teacher engaged. Where a child misses classes through documented illness of more than one week, contact us — we will make a fair arrangement.
7. Technical failure
Where a class is lost through a failure on our platform, it is rescheduled or credited. Where it is lost through a failure of your own device or internet connection, it is not — but tell us, and we will help your child catch up in the following session.
8. How refunds are paid
To the original payment method, processed within 7 working days of approval. Your bank may take a further few days to show it.
9. Requesting a refund
Email support@progmetics.com or WhatsApp +971 56 837 6849 with your child's name and the reason. We acknowledge within one working day and confirm the outcome within five.