Privacy policy
What we collect, why we hold it, and what you can require us to do with it. We do not sell data.
This notice explains what personal data Nexora Collective LLC, trading as Progmetics Education, collects, why, and what you can require us to do with it. We collect the minimum we need to teach your child and run the business. We do not sell data, and we never have.
1. What we collect
- Parent details: name, mobile number, email address, emirate.
- Student details: first name, grade, curriculum board, subjects, batch timing.
- Academic records: attendance, live assessment scores, homework completion, teacher notes.
- Billing records: invoices and payment confirmations. We do not store full card numbers. Payments are handled by a licensed payment provider.
- Technical data: device and connection information required to deliver a live class, and website analytics. With your consent, our website also uses analytics and advertising cookies (see section 12).
- Profile photo: only if you choose to upload one, used to personalize your account.
- Submitted files: any document or photo a student attaches to a homework submission.
- Message content: text sent through in-app messaging between parents, teachers, and admin.
2. Why we hold it
To place your child in a batch, deliver classes, report progress to you, issue invoices, meet legal and accounting obligations, and safeguard children in our care. We do not build profiles of children or use their data for advertising. If you agree, our public website uses advertising cookies to measure our adverts and to show them to people who have visited it (see section 12).
3. Who can see it
Your child’s teacher and the founder. As the company grows, access will extend only to academic and student engagement staff with a genuine working need. Service providers (video platform, payment processor, email and messaging services) process data strictly on our instruction under contract. This includes Sentry, an error-monitoring service that receives only technical crash and performance data, such as device type, OS version, and the error itself, never message content, files, or academic records. On our public website, Google (Analytics, and Google Ads with your consent) and Meta (with your consent) receive website usage data as described in section 12. We do not sell, rent or trade personal data to any third party.
4. Recordings
Where sessions are recorded for quality assurance and safeguarding, recordings are stored securely, accessed only by authorised staff, and deleted on a defined retention schedule. They are never published or distributed.
5. AI tutoring conversations (TeachWave)
If your child uses TeachWave, our AI-powered revision assistant, we store the questions they ask and the answers given. This conversation history is visible to you in full, and to your child’s teacher only when a question is flagged for human follow-up, for example if the same topic is asked about repeatedly. TeachWave only answers based on material actually covered in class; questions outside this scope are marked as such, not answered freely.
6. Video lesson activity
We record which educational videos your child has watched and when, so you can see their learning activity. This data is not shared outside your family and teaching staff.
7. Push notification data
If you enable notifications, we store a device push token, a unique identifier for your device not tied to your identity beyond your account, so we can deliver reminders about classes, assignments, and grading. This token is used solely for sending you app notifications and is removed if you sign out or disable notifications.
8. How long we keep it
Academic records are kept while your child is enrolled and for two years afterwards, so we can issue records if you request them. Financial records are kept for the period UAE law requires. Marketing contact data is deleted on request, immediately.
9. Your rights
You may ask us to provide a copy of the data we hold, correct anything inaccurate, delete data we no longer need to retain, or stop contacting you. Write to support@progmetics.com and we will respond within 30 days. You can also request account deletion directly from the app: My Profile → Delete Account.
10. Children
Accounts are opened and controlled by a parent or legal guardian. Children do not hold independent accounts and we do not knowingly collect data directly from a child other than the academic records generated in class.
11. Security
Access is restricted by role, transmission is encrypted, and staff and teachers are bound by confidentiality obligations. If a breach affecting your data occurs, we will tell you and the relevant authority promptly rather than quietly.
12. Cookies
Our website uses three kinds of cookies and similar technologies. You choose which ones you accept in the cookie banner, and you can change your choice at any time with the “Cookie settings” link at the bottom of every page.
- Necessary: needed for the website to work, such as remembering your cookie choice. Always on.
- Analytics: Google Analytics, to understand how many people visit, which pages they read and how many book a free demo class. Used only if you accept. If you decline, Google receives only anonymous, cookie-free signals that cannot identify you.
- Advertising: Google Ads and Meta (Facebook and Instagram), to measure whether our adverts lead to demo bookings and to show our adverts to people who have visited our website. Used only if you accept.
These cookies apply to our public website, which is used by parents. Our app and live classes do not use advertising cookies, and we never use children’s data for advertising. We do not sell audience data.
13. Contact
Data queries: support@progmetics.com. Nexora Collective LLC, trading as Progmetics Education, Sharjah Media City (Shams), Sharjah, United Arab Emirates.